Frequently Asked Questions

We are 100% owned by Wesfarmers, one of the largest and most respected companies in Australia.

Accessing prescriptions for everyday medications, speaking to a doctor, obtaining a medical certificate or getting blood test requests are just some of the online services offered by InstantScripts.

Our large team of Australian-registered doctors work seven days a week and we take great care in providing the highest quality of service to all communities.

We are proud to be able to support the overall healthcare industry to ensure all Australians get the care they need, when they need it

InstantScripts offers highly competitive flat-fee pricing for medical services that is often cheaper than out-of-pocket expense on Medicare-funded services. 

The Australian Government does not permit Medicare rebates for any telehealth provider where a face-to-face consultation has not previously occurred in the last 12 months. This means you cannot claim your InstantScripts consultation with Medicare.

Anyone of any age in Australia with a Medicare card or IHI number can access InstantScripts for Telehealth Consultations.

However for Online Prescriptions, Medical Certificates, Blood Tests and Specialist Referrals, you must be 18 years old or over.

You can request an Online Prescription from InstantScripts for over 300 medications. In some cases, a Telehealth Consultation may be required. Your prescription request will be reviewed by one of our Australian-registered doctors.

If a prescription is approved, a QR code will be sent to your phone and email address. You can take it to any pharmacy for dispensing.

For added convenience, you can also choose to have your InstantScripts prescriptions delivered.

If you’re ineligible, we’ll recommend you complete a telephone consultation with one of our doctors to understand why.

You can trust InstantScripts. Every InstantScripts doctor is an AHPRA-registered and fully-insured doctor based in Australia who will adhere to the highest clinical standards.

Your doctor’s prescriber number will be written on any prescription that is prescribed.

You can search for your regular medication by visiting our Online Prescription service.

You can then fill out a digital medical consultation form which will be reviewed by one of our Australian-registered doctors.

If approved, our doctors will issue you a prescription which you can take to any pharmacy or have the medication delivered to your home.

If your medication is not listed, or you need to speak to a doctor about your condition, you can request a  Telehealth Consultation.

Our doctors will not prescribe Schedule 8 or Schedule 4D medications. Please do not request an online doctor consultation via our service if you require these medications

InstantScripts upholds the highest standards of healthcare. Online Prescriptions will only be issued if deemed appropriate by our doctors.

There are various reasons why you may be declined access for a prescription, such as your responses to our digital medical consultation, your medical history and more.

If you would like to speak to a doctor about your condition, you can request a Telehealth Consultation and a doctor will decide if a prescription is safe to provide.

While only single prescriptions are available through Online Prescriptions, you can still access repeat prescriptions through InstantScripts.

If you have one of our selected chronic conditions, you can access repeat prescriptions with home delivery through our Treatment Plans.

For all other conditions, you can discuss repeat prescriptions with a doctor by requesting a Telehealth Consultation.

Once your prescription is approved, a QR code will be sent to your mobile phone and email that you can take to any pharmacy for dispensing of your medication.

If you requested delivery, the medication will be delivered to your door in the time frame notified when ordering your medication.

Yes, a doctor can issue you with a Medical Certificate if deemed suitable. The medical certificate will be emailed to you within minutes of the doctor reviewing your digital consultation.

For medical certificates required for more than 1 day, patients must consult with a doctor through a Telehealth Consultation.

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

However, the doctor may consider providing a certificate to cover a specified time period that you have been unwell for, via a Telehealth Consultation.

You can request a Telehealth Consultation and one of our Australian-registered doctors will phone you as soon as possible.

Once you have completed your telehealth consultation request, one of our doctors will be in contact with you as soon as they can.

An indicative wait time will be displayed when you request your consultation. We aim to call all patients back within one hour but this can increase during peak times.

If you still need help, you can raise a request with the customer support team.

InstantScripts should receive your results within three to seven working days.

Once we’ve received your pathology test results, we will notify you by email, either with the results themselves or to organise a follow up if clinically indicated.

If you need to discuss your results, you can organise a telehealth consultation to speak with one of our doctors or visit your regular GP. We can help organise access to your results to take to your regular GP.

All requests on our site require an IHI (Individual Health Identifier). Generally, if you have a Medicare card number then you will have an IHI, but you could have an IHI without a Medicare card.

If you do not have a valid Medicare card, you may obtain an Individual Health Identifier (IHI) via Individual Healthcare Identifiers – Services Australia.

We allow patients to add their Concession Card or DVA Card into their InstantScripts profile.

These details will be applied to any prescriptions issued through our service and may allow for concession medication pricing at the pharmacy.

We only collect patient personal information for the purpose of medical consultation.

Patient personal information is stored in secure cloud storage and encrypted in the database.

All data is stored in Australian data centres. Further information can be found in our Privacy Policy.